The Royal Magician of Oz Trilogy is a 3 volume tale of magic and wonder that recalls the cherished values of friendship, loyalty and courage. This timeless tale of Oz reminds us of the value of overcoming our deepest fears and conquering the challenges that might otherwise defeat us.

Volume One; Magician of Oz, Volume Two; Shadow Demon of Oz and Volume Three; Family of Oz are now available for your reading enjoyment, as well as The Ozian Adventure of Pickleless & Blu.

The Emerald Slippers of Oz
, featuring an Introduction by Roger S. Baum; great grandson of L. Frank Baum, as well as Tails of Oz are also
available for your reading enjoyment.

The newest adventure in Oz, entitled: Nomes of Oz is now available and fast becoming a best-seller in the Land of Oz.

All are available in both paperback and Kindle.

Friday, August 11, 2017

Total Solar Eclipse 2017 Live Webcast

In celebration of the Total Solar Eclipse of 2017, which will cross the entire United States of America on August 21, 2017, The Vigo County Conservation Club and their Astronomer-in-Residence; James C. Wallace II, in conjunction with WTHI-TV10 and Chief Meteorologist Kevin Orpurt, will be on site in Carbondale, Illinois, site of maximum totality and duration, to webcast the event live for the enjoyment of those who are unable to travel to the path of totality.

In order to view this webcast, click on the following link on the morning of August 21, then sit back, relax and enjoy the show of a lifetime.

First contact (when the partial phase of the eclipse begins) is expected to occur at 11:52AM CDT (12:52PM EDT). Totality (when the Moon completely covers the Sun) occurs at 1:21Pm CDT (2:21PM EDT) and will last 2 minutes and 40 seconds. Last contact (when the partial phase ends) will occur at 2:50PM CDT (3:50PM EDT).

The webcast will include a 3-camera set-up, including live video from an 8" Celestron Telescope at prime focus to capture first contact and everything leading up to and away from totality, a broadcast camera for the totality (or beauty) shot and a 3rd camera for live interviews, information and live commentary from both Kevin Orpurt and the Vigo County Conservation Club's Astronomer-in-Residence; James C. Wallace II (that's me) during the entire event.

If you just can't get away for this once-in-a-lifetime event, then please join us from the comfort of your computer screen for all the excitement and fun as the Moon's shadow cover us all.

Thursday, February 23, 2017

Spectrum Cable and Very POOR Customer Service!

UPDATE: I finally spoke with Customer Service today and they made it very clear that they were not in the least bit interested in retaining my business. I guess 14 years as a loyal customer means nothing to Time Warner / Spectrum. Oh well, I'll be moving on to another provider.

As the title implies, Spectrum Cable, formerly Time-Warner/Charter Communications, has demonstrated some extremely poor customer service to me today.

Please allow me to elaborate...

Last week, as has happened a couple of times over the last few years, we found that our pay cycle was not in sync with Time-Warner/Charter Communications' billing cycle, requiring us to request an extension so we could pay our bill. Time-Warner/Charter Communications was fine with this as we only ever asked for 1-2 days extension and we would always pay both the past due and current bill. We've been customers with Time-Warner/Charter Communications for 14 years and while we've had to endure increases in service cost and such, we've had little to complain about... until last week.

Now, Time-Warner/Charter Communications is called Spectrum and when we found it necessary to request an extension of 2 days in order to pay both our past due and current bill, Spectrum's customer service rep flat out refused and was quite snippy in demanding payment or face disconnect and reconnect fees if our service was restored.

We found it necessary to borrow money from one of those loan shark places to pay just the past due amount and repaid the loan shark place 2 days later, with a substantial fee attached. I don't blame the loan shark place as that's their business, though we haven't had to use their services since 1999. Needless to say, I was quite upset about this and resolved to find a better service provider.

Since Monday, I've looked around, talked to a number of providers, including Joink, Frontier, Direct TV, Midwest and Xfinity and found several really good deals that serve our needs and cut our overall costs by nearly 1/2 of what we spend now. So, today, I received a flyer in the mail from Spectrum that had a seemingly great deal for a bundled set of services, including Internet, cable and phone for $90.00 per month for a year. Now, the catch is that it's for new customers only, but since Spectrum is new to us as we are to them, I consider this a valid offer that should be available to us.

I went down to the former Time-Warner/Charter Communications office (now Spectrum) and met with a customer service rep named Carly. I explained our predicament, including the refused extension, diminished Internet speed and rising costs and my desire to discontinue our service unless they offered us the deal I showed her that we had received in the mail. During my discourse, she interrupted me on numerous occasions in an effort to distract me and disable my train of thought. Well, I don't play those games, so I had to restate my case numerous times until she realized that I was aware of her tactics. Once finished, she excused herself and returned a few minutes later with a rather large fellow that I'm sure she thought would intimidate me. Good luck with that as even cops don't intimidate me. He said he was a Tech Op Supervisor, but when I requested that he identify himself, he refused.

I find that very disturbing as it implies that Spectrum has something to hide. I wonder what it is???

When I tried to present the relevant facts regarding our concerns, this large fellow, who I'll refer to here as Beavis since he wishes to remain nameless, told me that I was being disrespectful. I pointed out that I was not raising my voice, I was not using foul language and was only presenting facts. He once more declared that I was being disrespectful.

I suppose in today's political climate, facts are considered disrespectful. Go figure?

I left Spectrum without any resolution to my concerns and so I am considering terminating our service after 14 loyal years and seeking services from another company that is more concerned with their customers than the corporate bottom line.

I am willing however, to afford Spectrum one opportunity to address our concerns and retain our business. Otherwise, we will switch over to Joink and Direct TV and still pay half of what Spectrum is demanding.

The ball is in their court, but only for a week or so, then it's time to move on.

James C. Wallace II