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Thursday, February 9, 2012

Consumer Alert! Pizza Hut Refuses Customer Order!

I had a very unpleasant experience this evening with our local Pizza Hut restaurant, which is located at 3040 Wabash Avenue in Terre Haute, Indiana.

I had called the store at 9:54pm to order 2 large specialty pizzas. When the lady answered the phone, she answered politely enough and asked how she could help me. I proceeded to order and was told that they would be unable to fulfill my order. I asked why and was told that it was too close to closing time. I reminded her that it was not yet closing time and asked if she was refusing my order. She hesitated and explained that their ovens were turned off. I asked once more if she was refusing my order and she said that she was. As a customer with money to spend, I expect a store to remain open and ovens on until closing time, not 6 minutes beforehand. Having worked at many a pizza place in my youth (I met my wife of 28 years while we both worked at Showbiz Pizza Place), I know how the business works. While we may not have liked it when someone would come in near closing time, we always accommodated any order up to and including closing time.
I called another store here in town and they were happy to take my order and expressed surprise at my experience with the other store as they thought the other store closed at 11pm, like they did.

I am very displeased and will no longer do business with that particular store.

I would suggest to anyone reading this that you consider refraining from doing business with the Pizza Hut store at 3040 Wabash Avenue in Terre Haute, Indiana.

I know I will.

James C. Wallace II


  1. James, we are terribly sorry to hear of this experience. We will work with the store in Terre Haute to resolve this issue. Would you mind messaging us your contact information at

    Your cooperation is greatly appreciated as we continue to work towards creating a terrific experience for our customers. James, we sincerely apologize and truly hope that you will give Pizza Hut another opportunity to provide you and your family with a great dining experience.

    Best Wishes,

    Pizza Hut Customer Care

  2. While I appreciate your response and your willingness to address my concerns, you're about 23 days late. I spoke with a corporate representive 2 days following this complaint. The representative was polite, professional and very accomadating in resovling my concerns. Interesting how long it took to answer by email. Seems more like snail mail, wouldn't you think?